Overall terrible work experience - Sales Assistant Lush Employee Review

2.0
Apr 14, 2023
Recommend
CEO approval
Business outlook

Pros

Discount on products Enjoyable experience with customers from time to time. Very inclusive working environment.

Cons

Absolutely not worth the pay - Paid the same as an average sales assistant job in the area (£9.50/hour) but so much extra work and stress due to the company's pushy sales approach. You will be expected to come in outside of usual working hours for 'sales training'. Overpowering smell in the shop and you will leave with dyed fingers from demonstrating the various products. Terrible management - Chastising disguised as fake concern. Manager's stress due to stock issues taken out on employees. Constant stock issues - Difficult to provide customers with a proper service.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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