London flagship is a mess - Supervisor Lush Employee Review

2.0
Oct 17, 2022
Recommend
CEO approval
Business outlook

Pros

- 50% off product - £20RRP monthly staff allowance - free fruit in staff room - very diverse and generally lovely team

Cons

The cons are that they are using the above pros instead of paying staff for the job, they are expected to do (beyond the job description). A couple of the managers have created an atmosphere of making staff turn against each other in order to feel accomplished. Very gossipy atmosphere, which is not unusual for retail, but is very heightened in the Oxford Street store. No incentive to work. For an ethical brand, this store is not run ethically. No career progression. Everything and everyone there feels temporary.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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