Cannot give negative stars so I gave 1 star - Brand Sales Ambassador Lush Employee Review

1.0
May 1, 2022
Recommend
CEO approval
Business outlook

Pros

Only pro about working at Lush is the big 50% discount and their products in general, but I am contemplating if I even want to continue supporting this company.

Cons

You will have floor leaders boss you around all day for no reason and management allows that to happen. Unless you want to feel like you're working at a daycare, don't work for Lush. Floor leaders do not do their job at all but make yours harder by constantly interrogating you about pointless specifics. Always have to be careful not to offend the floor leaders or else they will take it to management (who favours them and lets them get away with their actions). Do not think about being promoted if you are a reasonable person. Being honest will not get you far at Lush because they will somehow take it as disrespect. Work culture revolves around being toxic-positive. Pre-school playground environment. Would not recommend this to people looking for a good job. Look anywhere else and you will find something better guaranteed. Did not gain anything from this experience except for disappointment, disbelief, and a heavy dose of realization.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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