Not what you expect - Sales Assistant Lush Employee Review

2.0
Sep 10, 2019
Recommend
CEO approval
Business outlook

Pros

Christmas temporary contracts, it's best as a xmas pocket money job. 50% discount. Charity donations and campaigns. The other sales assistants were lovely to work with.

Cons

The contracts are small. I was a 15 hour per week and worked mostly 25 hours per week but my contract was never amended and this was never checked by anyone above store manager. Retail is harsh in general, however judging from other colleagues I've never seen an 8 hour contract be disrespected so much. Work/life balance is difficult, sometimes you were called in for 4 hours only. If you look at the gender pay gap report, men typically get bigger contracts. Still not paid enough, Lush are following other retailers poor pay, but being one up by paying the most. Still very poor for the amount of work the sales assistants put in to make the company so much money, especially at Christmas. I didn't think the companies ethics shine through in terms of employee contribution and income. A company can't be 90% vegan, it's either vegan or it's vegetarian. I felt taken advantage of as a vegan for a company that want's to 'save the bees', yet uses a lot of honey. The waste Lush creates is bad, throwing tester pots away half empty. Not good for the environment or sustainability. The working environment is too unprofessional.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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