Good products, bad management. - Christmas Sales Assistant Lush Employee Review

2.0
Jan 21, 2019
Recommend
CEO approval
Business outlook

Pros

- Great discount (50%) and you can get testers for almost everything. - Great individuals that you get to work with, all so bubbly and friendly. - You smell great. - Working for an ethical and environmental company.

Cons

- Management are awful, I felt so anxious going into work everyday, one day my manager said to me; 'if that were me, I'd still be walking that customer around that shop, you've worked in Lush before, you should know better' in the most condescending way. Note: Yes I have worked for Lush before, three years ago, part-time for two months. - You are nagged to do better and be better and harass the customers. I got so sick of being that person.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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