Lush Digital Fulfillment Review - Order Picker Lush Employee Review

5.0
Jan 7, 2019
Recommend
CEO approval
Business outlook

Pros

This department, commonly known as DF, is the greatest department to work in if you are working for Lush. It has everything an employee could ask for. First of all, GREAT management. The top manager, Jamie, was often wearing a yellow west, taking out the trash, picking orders, stacking the products on the shelves and just working like any other employee. Weekly he held a meeting where he gathered everybody together in the middle of the factory to give a brief update, and always made sure he phrased everyone as a whole. Because everyone is valued the same. It was such a good and much needed motivation to continue doing your very best. The whole department works as a team, one can not work without another, and so, if the department does well and the target for the day is reached, every single person contributing gets a bonus. There are no individual targets in DF. It is both equal and fair. Everyone is so helpful, as a new staff member you need basic training, but in DF it doesn't end there. You are always being looked after, if you mess up, no problem, somebody will fix it and you are not put down for it or made to feel bad about it! People are generally very happy and cheerful in DF and that makes the whole atmosphere just were relaxed and nice. And the best part, nobody is rushing you! So you are not constantly stressed out about not hitting target or not doing the right thing. As long as you keep working, they value your work. It is beyond good! And you are even allowed to stop and chat with your fellow staffers, just don't take too long.

Cons

If you are a picker (your job is to pick out the items that people have ordered online and get it ready), you are walking for 7 hours (you do get two 15 minute breaks and one half hour lunch). But you will most likely lose weight in the process. If you are a checker (checking the order to see if the picker got it right), or a packer (packing up the order), you stand for 7 hours. So it's a lot of physical work that the body has to get used to.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

1.0
May 25, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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