Stressful - Anonymous employee Lush Employee Review

2.0
Jan 4, 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-We were allowed a half price discount.

Cons

-The store was continuously managed poorly -Sometimes had 24 hours notice for work schedules -We had no training for three months after being hired -Certain managers treated staff so horrendously, formal complaints made -Many staff left every week -Stressful and unhappy environment to work in -No support for employees with special needs -No staff room for several months -No room for growth unless you relocated to Poole -Money was not high enough for the number of jobs we ended up doing. Sales Assitant could mean anything: Doctor, Cleaner, Security, Half-an-hour-counsellor, massage therapist, customer service, wrapping stations, soap cutters... -We had a focus meeting before and after our shifts started and ended, meaning we were unpaid a good 30 minutes a day.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

3.0
Apr 14, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent inclusive company culture, employee discount, learning about natural ingredients for skincare, genuinely great and engaged team members, flexible work schedule for part time or casual positions.

Cons

High amount of work, unreasonable "evidence driven" feedback and coaching models, and unrealistic performance metrics for comically low pay, especially for floor coordinators. No additional pay given for specialty roles, which is many enhanced responsibilities over a specific area of the business, and little opportunity for career growth beyond the sales floor unless you are hired from an external management position. Floor Coordinator seems to be the highest rung most people can hit before being driven elsewhere.

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