lush is great to their staff though the job can be a bit draining. - Anonymous employee Lush Employee Review

4.0
Nov 20, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Colleagues very friendly and management are incredibly nice and helpful. Management were very flexible and understanding of each member of staff which makes work stress free.

Cons

Sometimes the approach to customer service is draining, you can feel pushed to engage with customers that don't want to be engaged with and a pressure to be overly happy and excitable every minute of shift.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

1.0
May 25, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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