Inconsistent experiences - Anonymous employee Lush Employee Review

3.0
Mar 21, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Staff discount Ethics Freshness Training Training boxes of product for when new products are released You get free reusable cups, etc as you can't bring single use into stores (this is good) Access to free mental health services

Cons

1. Limited positions available as store manager and in head office so it's very competitive to be promoted. HO positions especially rarely come up. 2. Inconsistent management. Really hit and miss depending on where you are in the company. Seems to make a difference if you're one of the popular ones. Really aware if you're not popular. 3. Cliquey in all areas of the business 4. Expect a lot out of store staff with all of the opening and closing procedures 5. Communication from HO inconsistent. Sometimes way too much to absorb, other times you don't know something has changed with a launch until it's happening and that can mess up rosters 6. Policies and procedures not clear 7. Technology is absolutley shocking. Needs major investment. POS problems, fax machines still exist at Lush, can't be trusted with internet apparently (at least when Iw was there)

Explore other reviews about Lush

5.0
Dec 23, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management Company cares about employees Employee discount Lenient

Cons

I’ve tried to think of some, and I don’t think I have any cons

1.0
May 25, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

1
See reviews by: Helpful|Rating|Date|All