Sales Assistant - Sales Consultant Lush Employee Review

3.0
Sep 27, 2017
Recommend
CEO approval
Business outlook

Pros

- The freebies were amazing - Majority of staff were absolutely incredible and so supportive.

Cons

TONS! - We are LITERALLY forced to invasively approach customers, and are watched like a hawk at what we say to them. This made me feel as though they were unhappy with the service I was providing to customers when I used to break my back to want to deliver amazing service. - Management had favourites, which made me feel isolated and downgraded, as it was coincidentally them that got the promotions. - I felt so uncomfortable having to stand outside the shop showcasing products in a stupid as fudge water jug, and passing customers used to make crude - comments. I explained this several times to management who were forcing me to do it, and was told 'well we are paying you enough so do it'. - My manager was unsupportive and only spoke when we did something considered wrong. - ITS TOO PUSHY. - FAKE SMILES Just dont be fooled by the smiles and lovely products, the staff are literally forced to perform this. - MYSTERY SHOPPERS- used to come in acting like normal shoppers but were there to inspect our performance, and when we got a low rating, a lame as fudge late night meeting was held to reprimand us.

Explore other reviews about Lush

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, lots of free products, amazing people. I truly love working here.

Cons

Pay is not fair for amount of work

4.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Decent benefits Great discounts on items(50% off) Amazing diversity and inclusion Great values and culture

Cons

Not many opportunities for advancement

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