Immature engineering culture, ineffectual product org - Software Engineer LiveRamp Employee Review

2.0
Oct 2, 2019
Recommend
CEO approval
Business outlook

Pros

LiveRampers are generally some of the nicest people you'll meet. The culture is a positive one and most people enjoy working with their teams.

Cons

There is a very dysfunctional relationship between engineering, product, and sales. The product org is mostly comprised of inexperienced PMs right out of college who don't know how to say no, and who let the salespeople tell engineers to build things that simply don't make sense from a technical perspective. As a result, there is a lot of technical debt due to poor decisions that were motivated by a short-term goal of immediate revenue. The codebase is cluttered with snowflake applications that were built in a hacky way just to support a specific client, which leads to tons of maintenance issues. As an engineer you will spend the bulk of your time layering hack upon hack to keep some ill-conceived product going. Naturally, on-call rotations are stressful and filled with firefighting. There are frequent "red events" throughout the engineering org where clients understandably escalate the issue because their poorly-built product is now breaking, and you are pressed to fix things in the fastest way possible. You rarely have the luxury of doing the right long-term fix, because once you're done with this crisis we're on to the next one (or you've been tasked with quickly building the next ill-conceived product that sales just signed a million-dollar contract for). And the recent developments in privacy regulations further increase the burden on engineering to build more artificial complexity into their systems, making things even more brittle. If you're someone who wants to grow technically, there's really not much to be gained in this environment. You will waste years of your life trying to understand the logic behind convoluted database models and navigating around historical artifacts in the code, rather than learning about good engineering principles.

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LiveRamp Response
6y
[From Sean Carr, VP of Engineering] Fellow LiveRamper - Thanks for sharing your experience and thank you for all you're doing to help us scale in the right ways. It's true that our product and engineering teams have historically been composed predominantly of recent college grads. That has been an asset in some ways and a challenge in others. Over the past year, we've made dozens of experienced hires on both product and engineering to help us mature our processes and execution. The recent creation of our QE and Reliability team is a focused way of addressing several of the other concerns you raise, as is our investment in GCP Migration (late stages) and our evolution to an API Platform (early stages). All are investments in long-term product development rather than simply near-term revenue growth. Even so, there is plenty to improve! Every company that scales from a startup to a successful public company must persist through its adolescent stage—that's where we find ourselves today. Hopefully you are seeing the signs of improvement in a number of the areas you highlight. If not, please do reach out to your manager or me personally; we'd value your ideas for how to move the needle as quickly as possible.

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