Don't believe the hype! - Account Executive LinkedIn Employee Review

1.0
Jan 20, 2013
Recommend
CEO approval
Business outlook

Pros

Snacks and meals provided Good locations world wide Brand Recognizably

Cons

Arrogant staff doesn't even begin to cover the stuck up attitude of the team. They are so busy standing up in meetings to tell the managers how much they love working there, that any constructive criticism is seen as heresy, unappreciated and not reviewed seriously. The staff is not nice in general selfish environment that has snowballed to be that way by the snarky managers. There's a handful of senior level team members that think it's funny to 'haze' new hires by not acknowledging their existence for their first 2 months. They tweet cruel comments about the other staff members. They also tell other team members when individuals are put on performance improvement plans. So these bad apples ruin it for the rest of the team. Many other team members simply aren't interested in getting to know you or anyone else new or not because it doesn't serve their bottom line. For a sales team, it's funny there's no camaraderie or even general warmth. When you have a company that preaches culture, but management participates in no actual way to improve it and the foot soldiers are destroying it, the decay of morale begins. Little to no training; it's sink or swim and they like it that way. So longer term employees have to pitch in and take time out to aid the same questions over and over because newbies get no overviews. In reality, it does not set one up as a new hire nor as a senior member as it's time consuming. It creates a hostile workplace where it's a weakness to ask questions and seek advice on improvement and there's nothing in it for senior team members as its not their job. One would normally direct them to their managers, but that's if you actually get time with your manager. They are usually in meetings or traveling so good luck. Not competitive compensation in comparison to other bay area .coms.

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3.0
Feb 21, 2026
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Pros

-Control your schedule -Office environment is great -Teammates are nice and helpful

Cons

-Customer Success metrics lack clear ownership and actionable levers. Many CSMs do not have direct control over the outcomes they are measured against, and success narratives are often based on isolated or non-replicable examples rather than scalable processes. -Microsoft’s increased influence over LinkedIn has led to tighter promotion structures and more limited compensation growth pathways. -Product value within the LTS portfolio is inconsistent. LinkedIn Learning struggles with perceived differentiation and impact, while Recruiter’s market position relies heavily on legacy dominance rather than clear ongoing innovation or customer value expansion. -Metric design and performance management frameworks were created without a strong operational understanding of the CSM role, resulting in accountability for outcomes that CSMs cannot directly influence. -While many CSMs share these concerns, there is limited upward feedback or structured challenge to leadership regarding metric design and role effectiveness, which limits opportunities for meaningful reform. They prefer to lick the boots of senior leaders rather than tell AV and his team how they actually feel and see progress to better, more impactful metrics. For individuals who are comfortable with high call volumes (10+ customer interactions per week) and performance metrics that are influenced significantly by external factors rather than direct role ownership, LinkedIn LTS Customer Success can be a suitable environment.

3
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