Unrealistic goals, lack of interest in employees - Anonymous employee Lightspeed Employee Review

2.0
Nov 15, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- some nice people that really want to make good products and make customers happy

Cons

- overly relied on payments despite clear product issues and long term strategy - minimal data and whiplash decisions as a result - ridiculous return to work policy with teams across the world - push for profitability takes its toll on people and their incomes but the company is still spending millions on coachella like sales parties - removed training budgets, didn't bother to tell anyone - sales driven decisions mostly driven by a single client per region - sr leadership doesn't know how to have a workforce spread across the globe - several leaders are incapable of dealing with people and make rash decisions about staff without any forethought

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Lightspeed Response
2y
Hi, thanks for your review and for the contribution you made during your time with us. Your feedback is concerning - we strive to ensure that our people feel valued and that you have faith in decisions made by leadership. If you are open to it we’d like to understand the details behind what you’ve said here if you could reach out to our confidential email, people@lightspeedhq.com to give us specific feedback.

Explore other reviews about Lightspeed

5.0
Nov 25, 2024
Recommend
CEO approval
Business outlook

Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
Nov 10, 2025
Recommend
CEO approval
Business outlook

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
4mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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