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      Lightspeed

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      Do they know what they’re doing? - Customer Success Manager Lightspeed Employee Review

      3.0
      Nov 1, 2023
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Immediate supervisors work very hard to support you and your abnormally large case load. All your coworkers are helpful, supportive and friendly across all departments.

      Cons

      Case load is quite high in all departments. Certain departments get more allocation for new hires, even if those departments don’t need more staff and others do. Pay is about $20k less than other positions at similar companies. When many people brought this up in one town hall, the company told everyone that they keep a close eye on market, and that our pay was comparable. Everyone was flabbergasted, especially when our coworkers would leave for a lateral position in another company and tell us their new salaries. Lack of transparency regarding pay, large company wide changes, and parts of growth trajectory. Stock plummeted after someone blew the whistle with an article on how the company’s assets were not nearly as high as they stated. After two years, it still hasn’t recovered.

      avatar
      Lightspeed Response
      2y
      Hi, thanks for your review and your contribution to Lightspeed while you were with us. It’s great to hear you felt supported by your leader and enjoyed working with the wider team. With regards to pay, we aim to pay competitively and regularly review this against the market. We also strive to provide our employees with great benefits such as flexible paid time off, health and wellness benefits, transit benefits for some locations and world class offices. With regards to your other feedback, if you are open to it we’d like to understand the details behind what you’ve said here if you could reach out to our confidential email, people@lightspeedhq.com to give us specific feedback.

      Explore other reviews about Lightspeed

      5.0
      Nov 25, 2024
      Data entry clerk
      Recommend
      CEO approval
      Business outlook

      Pros

      nice atmosphere and understanding people

      Cons

      Very hard for people who dont communicate

      3.0
      Nov 10, 2025
      It
      Recommend
      CEO approval
      Business outlook

      Pros

      -Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

      Cons

      -Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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      Lightspeed Response
      5mo
      Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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