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      Lightspeed

      Engaged employer

      Lightspeed reviews

      Completely out of touch - Sales Lightspeed Employee Review

      1.0
      Sep 20, 2023
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Good health benefits (Canada only) Baristas on site are incredible.

      Cons

      Lightspeed has seriously lost its way with our new CEO. Most decisions are made without employee input with no regard to the impact it will have. There has been a major push for RTO to encourage “collaboration” and a vibrant “company culture “ however, most sales employees work exclusively with their clients via emails and phone calls which are hard if not impossible to do in the open concept office. There are a few quiet rooms to work in, yet they are generally all booked as people are trying to work. Everyone above direct manager has not been on a call with clients in over 5 years. They have no idea of the workload or the insane number of responsibilities the sales team are under. Targets are constantly changing to try to pay as little as possible. Many employees are on the verge of burnout or have quit due to it. Sales processes change weekly and there is very little input from the people it impacts the most. Sales has “unlimited” vacation days but you only get quota relief for 4 weeks. You only get 15% reduction for a week and must take a full week off to get the reduction so long weekends are a no-go. Parking is expensive since they only cover a portion because “we want to encourage environmentally friendly transit options” but the most environmentally friendly option (WFH) is unacceptable. WiFi in the office is unusable. Pets are welcome, but no regard is given to those who don’t like working near other people’s pets.

      avatar
      Lightspeed Response
      2y
      Hi, thanks for your review and the impact you’ve been making at Lightspeed in your time so far with us. It’s great to see you’re enjoying the health benefits and barista at our headquarters - we agree it’s incredible to baristas on site. Your perspective on our return to office initiative and Sales in general is concerning, as well as the fact that you feel you’re not being heard. We strongly encourage you to reach out to our confidential email, people@lightspeedhq.com to book time for a conversation or speak with your People Business Partner about this. We want all of our people to feel supported to thrive and do great work. We truly believe in the power of our hybrid approach of a combination of in-office and work from home—we have world-class offices designed to empower our people to get creative, solve problems and achieve our mission. We’d love to sit down for a talk about this and hope to hear from you directly soon.

      Explore other reviews about Lightspeed

      5.0
      Nov 25, 2024
      Data entry clerk
      Recommend
      CEO approval
      Business outlook

      Pros

      nice atmosphere and understanding people

      Cons

      Very hard for people who dont communicate

      3.0
      Nov 10, 2025
      It
      Recommend
      CEO approval
      Business outlook

      Pros

      -Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

      Cons

      -Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

      avatar
      Lightspeed Response
      4mo
      Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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