A lesson in labour - Technical Support Specialist III Lightspeed Employee Review

2.0
Aug 30, 2023
Recommend
CEO approval
Business outlook

Pros

-The pay was liveable when I worked there. I could afford to buy things I hadn't been able to previously. -Work from home flexibility once the pandemic hit. -Coworkers were chill. -Snacks and coffee in the office.

Cons

-The wage was liveable, but wasn't worth the stress, malaise and anger I felt on and off the job a couple years in. Liveable, but what kind of life? -Working 40 hours a week from a laptop unable to turn away because you're on queue? Talk about bad ergonomics. Talk about eye strain, back pain, jaw pain, carpal tunnel. Felt like a robot. -Couldn't stand (especially toward the end) what felt like hypocrisy coming from upper management. Lots of talk about diversity and inclusion, little actual action in the way of making working conditions less awful, the salaries more fair, or concerns taken seriously for the employees the company claimed to care for - whether they were LGBTQ+, racialized, otherwise marginalized or not. -Longstanding interdepartmental issues widely known and never fixed. -Communication often a mess. -Fostered weird competitiveness between individuals. -Very much the vibes of giving workers a pizza party to distract them from their material reality and the billionaire status of the CEO.

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Lightspeed Response
2y
Hi, thanks for taking the time to review and for your contributions to Lightspeed while you were with us. What you have described is not at all the experience we want for our employees. If you are open to it please reach out to our confidential email at people@lightspeedhq.com so that we can ensure that other employees do not have a similar experience. We read all feedback given here carefully and want to thank you for sharing this with us.

Explore other reviews about Lightspeed

5.0
Nov 25, 2024
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CEO approval
Business outlook

Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
Nov 10, 2025
Recommend
CEO approval
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Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
5mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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