BURNOUT MAGNET COMPANY - Anonymous employee Lightspeed Employee Review

1.0
Mar 22, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-It’s a good place if you’re starting out in your career and you’re eager to learn and discover new things - Really great office, it’s literally a castle! And you get unlimited snacks and they have their own barista and resto now - Top notch benefits all around - Fun events and lots of activities throughout the different teams in the organization

Cons

-If you are a hard working, fast learner and self motivated person, they will take advantage of you, not compensate you nearly enough and you’ll probably end up pulling the weight of many of your colleagues that don’t care for the work as much as you do. -Management will compensate your work with more work every time and as soon as you speak up, they’ll categorize you as difficult to work with and gaslight you - once you start reaching new levels of responsibility, you’ll realize there are tons of fires and messes everywhere and they’ll blame you for past mistakes or errors and force hard impossible deadlines to fix issues that had been unsolved for years before. - many of my colleagues, from my own team, left for extended periods of time due to BURNOUTS, I would say around 30% of my overall team suffer from this and management did little to get to the root of the problem (hint: they were the problem) -Some people were hired that weren’t performing as well or weren’t a fit but the manager wouldn’t take action until the person would leave by it’s own choice. There would be a lot of complaining from this manager about this person but no concrete actions were ever taken, even as it brought the morale of the overall group down - Managers are not well equipped to lead their teams and there isn’t much help given when you find issues and are trying to take corrective actions - time and time again, I witnessed complaints across the company of many different departments about being underpaid compared to the industry average and there was always a fancy blablabla or excuses why they couldn’t improve - even as a top performer, you’ll hear that you’re not doing enough and that you should organize yourself better to achieve more. (The goalpost keeps getting moved forward while you see your colleagues achieving 10 - 20% and getting the same bonus amount ) - Several complaints were made about my manager and HR did nothing to address the issues despite the systematic burnouts - there was a LOT of talk around creating a career path with the help of HR but I never had a meeting with them and no one approach me to advise me or coach me on anything - I became a leader for my team and received ZERO coaching from my direct superior on this new role or any type of direction or advise from HR, so I was just figuring out as I went and then received bad feedback cause I wasn’t excelling at it - My direct boss would constantly talk about working extended hours and would send messages to us in the early morning (we were in the same time zone) which made you feel like you were not working hard enough -as you’re moving up, they expect you to do your new role and keep doing the other roles too. By the time I left, I had more some promotions, so I was basically juggling different positions and expected to perform in all of them . When I complained about this to my boss, they gaslight me again and said I should be a “team player”

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Lightspeed Response
3y
Hello, thank you for taking the time to share your review here on Glassdoor. What you have described is not at all the experience we want for our employees. We take this review seriously and to be able to address this we need more information. If you are open to it please reach out to our confidential email at people@lightspeedhq.com so that we can ensure that other employees do not have a similar experience. Thank you for all of the contributions you made during your time at Lightspeed and we hope to hear from you directly soon.

Explore other reviews about Lightspeed

5.0
Nov 25, 2024
Recommend
CEO approval
Business outlook

Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
Nov 10, 2025
Recommend
CEO approval
Business outlook

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
5mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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