Not for everyone - Anonymous employee Lightspeed Employee Review

2.0
Jan 31, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- The flexible paid time off - Remote

Cons

- They do not make it happen (Laid off 300 people with no warning) - They do not make it human: -Even though they know you are burnout if you are meeting the numbers, they don’t care. You get Dialogue’s emails and that’s how they care. - No growth opportunities at all. - You cannot negotiate your salary until April of each year. So if you start to work make sure you start in the first half of the year. Or else, you will be almost 2 years in a role and no salary negotiation is possible - They not pay you well in relation to new hires for the same role and the current market for your position. Nope, they don’t care, you will get a document that states no negotiation is possible even though you are forced to train a new team almost for free …. - I quit, and all I got was an exit survey. No human reached out to me. - They think they are very cool and HR is not even called HR. Making it incredibly complicated to talk to someone to know what is the quitting process or anything else. - You even have to get their equipment back to the HQ as they don’t provide you an easy way to pick it up. But surely you would get charged if you don’t give it back. - The fact they have great benefits in their ends it’s like it compensates from listening to their employees.

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Lightspeed Response
3y
Hello, thank you for taking the time to share your review here on Glassdoor. What you have described is not at all the experience we want for our employees. We take this review seriously and to be able to address this we need more information. If you are open to it please reach out to our confidential email at people@lightspeedhq.com so that we can ensure that other employees do not have a similar experience. Thank you for all of the contributions you made during your time at Lightspeed and we hope to hear from you directly soon.

Explore other reviews about Lightspeed

5.0
Nov 25, 2024
Recommend
CEO approval
Business outlook

Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
Nov 10, 2025
Recommend
CEO approval
Business outlook

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
5mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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