The leadership at this company lacks direction and constantly changes their mind, indicating their inexperience and short-sightedness, this starts from the top. Nepotism is rampant too, as managers who are not favored by executives are let go. The recent shift in focus from supporting small merchants to only catering to larger businesses shows their prioritization of profits over customer and employee satisfaction. Despite claiming to be innovative, their product is subpar and light years behind competitors. If all of this does not suggest a failure in leadership, I don’t know what does.