Poor management - Support Manager Lightspeed Employee Review

2.0
May 12, 2022
Recommend
CEO approval
Business outlook

Pros

unlimited annual leave which is obviously a great gimmick

Cons

Really poor management, with poor structure. When asked about career progression the Director told me that "good for you, but unfortunately for you that is my position". Share price has plummeted

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Lightspeed Response
4y
Hi, Thanks for taking the time to provide your review, it's appreciated. We are glad that you enjoyed some of our market-leading benefits, such as Flexible Paid Time Off, many of our employees use and appreciate this benefit. We are a high-growth software company that provides a one-stop commerce platform for merchants around the world to simplify and scale their businesses. I am sorry that your experience wasn't amazing, we are experiencing some "high growth" growing pains. We know that we have work to do in building strong career paths for our talented employees. We recently hired a Talent & Capability Leader who'll be working with our global leadership to build our development offerings. In order to continually improve we'd love to connect with you, especially if you have further feedback. Check back here for a confidential email address being added to this response soon. Thank you for helping us ignite businesses everywhere and we wish you all the best in your future career. Best, Rani Hammond, Chief People and Culture Officer people@lightspeedhq.com

Explore other reviews about Lightspeed

5.0
Nov 25, 2024
Recommend
CEO approval
Business outlook

Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
Nov 10, 2025
Recommend
CEO approval
Business outlook

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
5mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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