Pros
* Pay is great and you get company stock on top of that (if you stay at the company after 1 year). * Fully remote work with the option to work at the office if you desire. But WFH has helped me become more productive overall both in and out of work. Perfect environment. * The majority of the people in the company are wonderful and helpful. * The company are very transparent in their values and what’s expected from us and themselves. * Very encouraging environment. Any negatives are turned into a positive. * Weekly huddles with the team which definitely helps with morale and team spirit as well as address any issues that management may have noticed. * Free therapy as well as private medical and dental insurance. * Monthly town halls where you can submit a question to the top executives including the CEO. * Progressive company. * Open and transparent. You don’t ever feel like being too awkward to ask anything. In fact, you learn to be very open and upfront. * Although the company preaches growth, I’m too new to see this but veterans of the company I know of started from the bottom and have made a name for themselves within the company! * The people you work with are great. * Work-life balance is great. I’ve only had the occasional slack message during a day off but work stops when my shift comes to an end.
Cons
* The company have already acknowledged and are working on this: Training was dire. Not a lot of people make it out. If you do… you’re built different because the software is overwhelmingly complex. Especially with what the company expects you to learn. * Lunch is only 30 minutes whereas the other support teams and higher ups get 45 minutes minimum. But we get two 15 minute breaks so not the end of the world. * Turnover rate is very high right now. Lots of people from the department leaving the company. * Customers can be very difficult, including when it’s an complex issue or they’re already frustrated before you pick up the call. And especially if it’s related to the sales side of things which is out of your control.
