Practice What You Preach - Technical Support Lightspeed Employee Review

1.0
Jul 12, 2019
Recommend
CEO approval
Business outlook

Pros

Used the be a good place to work. Benefits are nice.

Cons

The employees are the ones who have contributed to the unique workplace culture and helped shape it to what it is today. Unfortunately, things have changed since I started approximately 4yrs ago. Upper management pits employees against one another in hopes that the competitiveness will foster productivity. Unfortunately, this has created a toxicity that is poisoning the ecosystem of the workplace. Since the company went public, this ethos has only gotten worse. Financials are more important to the company than the well being of their employees — which is very much the opposite feeling from when I first started. Lower level support staff are pushed to go ‘above and beyond’ and work extra hard, only to make upper management look like they can actually run a team. No matter how much you contribute, you will be let go/laid off/fired once they feel like your purpose has been served and there is nothing left to squeeze out of you. The HR Team never wants to get their hands dirty and instead of doing any real problem solving, keeps pushing issues to the back burner until something catches fire. I was inspired to write this when I recently read another negative review (See: ‘Dax’s image is the only good thing about the company’). Their perspective is spot on. Senior Management are indeed a bunch of frat boys as well as wannabe mafioso types who’ve spent too many hours re-watching the Godfather trilogy. They do not care about the well being of their respective teams, they only care about themselves. It’s a shame really because when I first started working for this company I really enjoyed it. I am sure that this sentiment is not unique to my experiences. I would encourage anyone else reading this, who has felt the same, to share their thoughts. I would also encourage any Management reading this to be more proactive about checking in more regularly with their teams to ensure that Lightspeed is indeed fostering the workplace culture that they are actively promoting.

avatar
Lightspeed Response
6y
It’s disconcerting to read that we weren’t able to provide you with a more positive experience. This is truly not what we intend for our employees and we take it to heart as our leadership is constantly focused on caring for and improving the experience of our employees. If that didn’t happen for you, we’re truly sorry, and we appreciate your advice to always focus on our employees and our culture, as there’s nothing we value more. There is a lot of feedback to take in here, and we’ll review in depth. If you’d like to share further, we encourage open dialogue, so please feel free to reach out to HR.

Explore other reviews about Lightspeed

5.0
Nov 25, 2024
Recommend
CEO approval
Business outlook

Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
Nov 10, 2025
Recommend
CEO approval
Business outlook

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

avatar
Lightspeed Response
4mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
See reviews by: Helpful|Rating|Date|All