Great company culture - Anonymous employee Lightspeed Employee Review

4.0
Oct 30, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I love working at Lightspeed because of: - the people - the opportunities I've been given (I grew from an entry level position to a global management position) - my direct manager and colleague managers - the work environment (great office space, very good benefits, regular free lunches and a couple of big parties a year) - the mission (helping SMB independent businesses succeed in a very competitive environment)

Cons

What we need to work on as a company: - Fix the core of our Retail product, it has been a challenge for years and continues to be one. - Make the Dev and Product teams stable and reliable. Too much turnover and lack of focus in some teams, disconnect from the customers' needs and priorities. - Adjust to the culture differences introduced by the different acquisitions we've made over the past few years.

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Lightspeed Response
7y
Thank you for such detailed feedback! We’re thrilled to know the many reasons you love working at Lightspeed. As for areas of improvement, we hear you. We understand the importance of our core product, and we are constantly iterating it to be the best solution it can be. We are ramping up our investment here to accelerate adding value to our customers. Customer happiness is our main goal, and we want to continue being the SMB pioneer. Thanks again!

Explore other reviews about Lightspeed

5.0
Nov 25, 2024
Recommend
CEO approval
Business outlook

Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
Nov 10, 2025
Recommend
CEO approval
Business outlook

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
4mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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