Customer Service Reps treated like children - Customer Service Representative Kohl's Employee Review

1.0
Nov 4, 2010
Recommend
CEO approval
Business outlook

Pros

You do get an employee discount on products which was nice (though easy to spend too much of your paycheck there!)

Cons

Cashiers are highly pressured by managers to get customers to apply for Kohl's charge cards. It was so annoying and I hated it. They pay you a small commission for each application you get, usually 50 cents or so. But the pressure was ridiculous; store level managers got pressure from upper management and they had quotas/"goals" for how many applications per day.

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5.0
Mar 31, 2026
Recommend
CEO approval
Business outlook

Pros

Kohl's is a place for learning and development.

Cons

The only con is being in office 4 days per week

1.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

Pay is very good once you start getting raises. Weekly pay

Cons

Genuinely everything else, the pay is that high because they have to pay you over 25 just to put up with the awful environment. terrible structure, terrible management, no accountability, cliquey mean girl environment. managers are allowed to sit around and do essentially nothing while supervisors carry 100% of the load and there is no checks and balances to ensure management does the right thing. Corporate and HR genuinely don't care if certain people sit on their butt While others keep the business running. Credit card pushing is absolutely Off the Wall insane. Getting enough credit cards is all the company cares about and managers do not help. Managers are allowed to have no history with getting any credit cards at all and corporate doesn't bat an eye. If you try to speak out about anything that's going on you'll just get fired. Retaliation is allowed and encouraged.

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