They Only Care About Credits - POS Associate/Cashier Kohl's Employee Review

1.0
Jan 18, 2018
Recommend
CEO approval
Business outlook

Pros

Short 4 hour shifts that still let me have enough time in the day to do homework. POS itself is easy. Lot's of opportunities to get great discounts.

Cons

I worked there for a very short time, and I usually try to stay with companies for as long as possible, but it was very clear that Kohl's doesn't care about you unless you get them credit. I was lucky enough to get 15-25 hours a week, but that was only because I got a lot of credit apps. If you don't get any credit as a POS associate, they slash your hours. I get wanting customers to sign up for credit cards, but not every person under the sun needs one nor are they going to want one. And being pretty much harrassed every single shift about getting credit apps was the worst thing and it made me hate doing POS. POS isn't even a hard job, it's just being pressured into getting people to sign up for credit cards, which is the biggest part of POS at Kohl's, and they brush over it during interviews. They just said "you'll deal with credit applications" but failed to mention how if we didn't get any, we'd go from working 15+ hours a week to maybe 4-8. Some of us have bills to pay. And because credit is such a big deal to them, they ignore any request you put in to transfer to a different department if you get a lot of credits. I told management that I didn't like working POS and I wanted to do literally anything else (POS is also ridiculously boring half the time), they said okay, then took it back when I rolled out four credits in a day. I almost resorted to self-sabotage because I was so sick of POS. I thought Kohl's was a great company and I wanted to keep working there, I grew attached to a lot of my coworkers and I didn't want to just quit, you know. What really did it for me and made me pull the plug, though, was when I came into work one day and was told that my favorite coworker, also one of the best and brightest employees, was fired because she used 10 dollars in Kohl's cash someone in her family used (I also don't know if anyone was even allowed to share this information, but everybody in the store was talking about it). One of my favorite coworkers terminated on the spot because of a whole. Ten. Dollars. Might just be me, but I feel like a write-up would have been sufficient. They don't care about their employees. They just want their credit.

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5.0
Mar 20, 2026
Recommend
CEO approval
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Pros

good pay nice perks good coworkers

Cons

entry level, boring not really much to do

2.0
Jul 8, 2026
Recommend
CEO approval
Business outlook

Pros

Good full-time benefits, flexible scheduling. But the cons are starting to outweigh the good.

Cons

A new store manager took over the Massapequa Park location (Long Island, NY) and the workplace culture has become highly challenging since. Her management style is overly critical, and she makes harsh, rapid judgments without taking the time to know her associates or understand their roles. Furthermore, she does not lead by example, and she sets unrealistic expectations without providing regular check-ins or continuous coaching. This has left the staff feeling unsupported and neglected. There is also a strong perception that loyal employees hours are being unfairly cut or even terminated to reduce store costs rather than supporting the well-being and retention of the staff.

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