Work Hard, Play Hard - Customer Service Commitment is Genuine - Anonymous employee Keypath Education Employee Review

4.0
Aug 16, 2013
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- If you have sustained self-motivation and initiative you can learn a lot - Lot of committed employees who view hard work, direct communication, and business accomplishments for the good of clients and the organization as a reward. - Genuine desire to deliver exceptional customer service; new Client Services VP is helping to bring that home to all CS teams with formal training and competency goals.

Cons

- This is an ad agency: Thinking on your feet, fast pace and longer hours is intrinsic to the genre, but it can wear you out occasionally (in some departments most people cannot really keep up if working less than 45-50+ hours). - Not the highest salaries, and most raises aren't impressive (but factor in the benefits, educational opportunities, and intangibles the bottom line becomes more marketplace competitive). - With corporate investor/ownership there is less entrepreneurial innovation and risk taking, and a more bottom line operating and accountability approach. - There are some employees who want to be in a touchy feely inclusive socialized setting and complain when they are involved in focused, direct conversion (w/o sugar coating), and do not like a get 'er done focus to daily work.

Explore other reviews about Keypath Education

5.0
Oct 27, 2025
Recommend
CEO approval
Business outlook

Pros

Fully remote, flexible schedule, amazing culture, actually feel like I have work/life balance for the first time in my 15+ year career.

Cons

Limited advancement opportunities available in current org structure.

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Keypath Education Response
1mo
We take wellbeing very seriously and while remote can be difficult I am so glad we have maintained such a positive environment Steve
1.0
May 5, 2026
Recommend
CEO approval
Business outlook

Pros

Strong remote‑first culture, which I appreciated.

Cons

I was one week into the job when my manager informed me that my pre‑planned vacation would not be approved. This trip was booked and fully paid for a year in advance, and it was meant to celebrate several major milestones in my life: my graduation, my 30th birthday, and my anniversary. Canceling was not an option without losing several thousands of dollars. During this conversation, I was told that new hires are only allowed to take two days off at a time. This policy was never mentioned during the hiring process, and I could not find it anywhere in my new‑hire paperwork. For a company that emphasizes work‑life balance and well‑being, the lack of flexibility was surprising and disappointing. Instead of working with me on a reasonable solution, they chose to deny the request entirely. As a result, I resigned. It’s unfortunate that the company preferred to restart the hiring process rather than allow one pre‑planned vacation. I do not recommend accepting a job at this company if you have any upcoming travel or personal commitments.

2
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Keypath Education Response
1mo
Thank you for sharing your experience. We’re sorry this situation was disappointing, particularly given how meaningful this trip was. PTO guidelines, including expectations for new hires, are reviewed during onboarding, and we encourage early discussion of any pre‑planned commitments. We appreciate the feedback and wish you all the best going forward
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