. Bad management
. Unprofessional atmosphere
. Backbiting and partiality to staff
. Enrolment team gets treated like they're low level people, with no motivation for them
. No awareness from higher management about what team leaders/managers are like. They've been getting away with having a really bad attitude with no intervention
. very high turnover because the jobs are targeted to people who are of a higher calibre than they need to be for the student facing jobs. They need to employ people with a telesales and customer service background, as this is a call center - not an educator
. No support from higher management; if you complain, it's made to be your fault as opposed to investigating further