Melbourne Office Review - Anonymous employee Keypath Education Employee Review

1.0
May 16, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nothing, really negative experience . So nothing positive to say

Cons

. Bad management . Unprofessional atmosphere . Backbiting and partiality to staff . Enrolment team gets treated like they're low level people, with no motivation for them . No awareness from higher management about what team leaders/managers are like. They've been getting away with having a really bad attitude with no intervention . very high turnover because the jobs are targeted to people who are of a higher calibre than they need to be for the student facing jobs. They need to employ people with a telesales and customer service background, as this is a call center - not an educator . No support from higher management; if you complain, it's made to be your fault as opposed to investigating further

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Keypath Education Response
9y
Thanks for feedback. As you know we are working very hard to build a great culture. Also we have grown very quickly. And while not an excuse, it does cause some strain with us moving so quickly. The management team there is working very hard to add great people to support our growth. Comments like yours (even though negative), make me and my team work harder to support our employees. Thanks Steve

Explore other reviews about Keypath Education

5.0
Oct 27, 2025
Recommend
CEO approval
Business outlook

Pros

Fully remote, flexible schedule, amazing culture, actually feel like I have work/life balance for the first time in my 15+ year career.

Cons

Limited advancement opportunities available in current org structure.

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Keypath Education Response
1mo
We take wellbeing very seriously and while remote can be difficult I am so glad we have maintained such a positive environment Steve
1.0
May 5, 2026
Recommend
CEO approval
Business outlook

Pros

Strong remote‑first culture, which I appreciated.

Cons

I was one week into the job when my manager informed me that my pre‑planned vacation would not be approved. This trip was booked and fully paid for a year in advance, and it was meant to celebrate several major milestones in my life: my graduation, my 30th birthday, and my anniversary. Canceling was not an option without losing several thousands of dollars. During this conversation, I was told that new hires are only allowed to take two days off at a time. This policy was never mentioned during the hiring process, and I could not find it anywhere in my new‑hire paperwork. For a company that emphasizes work‑life balance and well‑being, the lack of flexibility was surprising and disappointing. Instead of working with me on a reasonable solution, they chose to deny the request entirely. As a result, I resigned. It’s unfortunate that the company preferred to restart the hiring process rather than allow one pre‑planned vacation. I do not recommend accepting a job at this company if you have any upcoming travel or personal commitments.

2
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Keypath Education Response
1mo
Thank you for sharing your experience. We’re sorry this situation was disappointing, particularly given how meaningful this trip was. PTO guidelines, including expectations for new hires, are reviewed during onboarding, and we encourage early discussion of any pre‑planned commitments. We appreciate the feedback and wish you all the best going forward
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