Fun environment, great friendships, terrible management, high stress, low pay - Client Services Keypath Education Employee Review

2.0
Oct 10, 2011
Recommend
CEO approval
Business outlook

Pros

The best reason to work at PlattForm is the atmosphere and work environment. Casual dress, a game room with billiards, ping pong, foosball, and more. The people who work there are amazing. Lots of energy, as they typically hire young 20-somethings right out of college on the cheap. The benefits package is pretty good for an individual. If you have kids, plan on buying their insurance elsewhere (not cheap). The paid time off is fantastic. Great PTO schedule, extra time off during the holidays, "flex fridays" during the summer (every other Friday is a half day) and their Wellness Incentive Program allows you the opportunity to potentially earn an entire additional week off.

Cons

I can only speak to specifically the Client Services team. No other team works harder than the CS team, by far. The individuals really do care about doing a good job. The problem is that this team is extremely underpaid compared to industry norms and the amount of work they put in. The stress level is extremely high, and the work flow often borderlines on chaotic. Yes, the benefits of working at PF help (casual dress, paid time off, etc), but the quality of life most weeks is hindered by an extremely high stress level. Appreciation and encouragement from management is almost non existent. Even if you are extremely good at your job, it's not enough. You have to "drink the koolaid" and "play the game" if you want to advance and succeed. They have some tremendously talented individuals come through that department, and they have inexplicably let some go without any reason, cause or notice (so, yes, job security is certainly a concern), and many others have quit as they found other jobs with companies that valued them more (in terms of monetary compensation). The management team within the CS department is terrible. They are great Account Supervisors and Account Managers, but they are incredibly bad at managing people. Communication and feedback is incredibly poor, everything is very "cloak and dagger" and you simply never really know where things are heading in terms of your career advancement. If you are willing to play the political game then you may get promoted once or twice, but even then you'll still be making less than you would somewhere else. The CS team doesn't know what a 40 hour work week is. Plan on getting there early every day and staying late many days, as well as working from home frequently (they pay salary, so no overtime pay). I would recommend PlattForm to anyone and everyone, but if you value quality of life, knowing where your career is heading, and knowing your management has your back, then stay away from the Client Services team.

Explore other reviews about Keypath Education

5.0
Oct 27, 2025
Recommend
CEO approval
Business outlook

Pros

Fully remote, flexible schedule, amazing culture, actually feel like I have work/life balance for the first time in my 15+ year career.

Cons

Limited advancement opportunities available in current org structure.

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Keypath Education Response
1mo
We take wellbeing very seriously and while remote can be difficult I am so glad we have maintained such a positive environment Steve
1.0
May 5, 2026
Recommend
CEO approval
Business outlook

Pros

Strong remote‑first culture, which I appreciated.

Cons

I was one week into the job when my manager informed me that my pre‑planned vacation would not be approved. This trip was booked and fully paid for a year in advance, and it was meant to celebrate several major milestones in my life: my graduation, my 30th birthday, and my anniversary. Canceling was not an option without losing several thousands of dollars. During this conversation, I was told that new hires are only allowed to take two days off at a time. This policy was never mentioned during the hiring process, and I could not find it anywhere in my new‑hire paperwork. For a company that emphasizes work‑life balance and well‑being, the lack of flexibility was surprising and disappointing. Instead of working with me on a reasonable solution, they chose to deny the request entirely. As a result, I resigned. It’s unfortunate that the company preferred to restart the hiring process rather than allow one pre‑planned vacation. I do not recommend accepting a job at this company if you have any upcoming travel or personal commitments.

2
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Keypath Education Response
1mo
Thank you for sharing your experience. We’re sorry this situation was disappointing, particularly given how meaningful this trip was. PTO guidelines, including expectations for new hires, are reviewed during onboarding, and we encourage early discussion of any pre‑planned commitments. We appreciate the feedback and wish you all the best going forward
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