Wasted Potential - Anonymous employee Kareo Employee Review

Mission driven company (helping independent medical practices run more efficiently) with wonderful and dedicated employees

Work-life balance is hard to maintain

Data driven company with a solid understanding of its niche in the healthcare industry. The company is competitive and a darling of investors with steady year-over-year revenue growth, but…

…But, the company is bleeding internally. Kareo culture fancies itself as a meritocracy. Theoretically, in such an environment, employees should reach positions of increased responsibility and authority on the basis of performance. The thing is, despite being data focused while looking at trends in the industry, Kareo has been blind to internal data — especially as it applies to the individual performance and career aspirations of employees. Kareo executives rarely get accurate information about who the “high-pot” (high potential) employees are to groom for executive roles. Consequently, when growth suggests that it’s time to staff-up with a new Director or other executive to help manage that growth, incumbents often look instead to hire these directors from the outside rather than reward high-pots. Also, it's not uncommon for some of these new directors to then do more damage to morale as they move in with the demeanor of “fixing what’s wrong” while blind to the fact that their role isn’t to “fix,” but rather to BUILD UPON the work begun by others who came before them. The system has not done well to nurture, develop and reward the high-pot talent. It’s not surprising, then, to see these high-pots "promote out" as they apply their talents at other companies.