Kareo Reviews | Glassdoor.ca

Kareo Reviews

Updated 28 January, 2019
240 reviews

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4.0
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Kareo Founder & CEO Dan Rodrigues
Dan Rodrigues
175 Ratings

Employee Reviews

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Pros
  • "work environment will challenge you to learn an grow professionally" (in 15 reviews)

  • "Management cares about your work-life balance" (in 7 reviews)

Cons
  • "Company is more worried about their image than your work life balance" (in 6 reviews)

  • "It's a super fast paced environment, which I love" (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "New in the company and positively surprised"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success in San Jose, San Jose (Costa Rica)
    Current Employee - Customer Success in San Jose, San Jose (Costa Rica)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kareo full-time (Less than a year)

    Pros

    Great work environment
    The employee's opinion is really heard
    Management is truly interested in our well-being

    Cons

    Salary is good compared to other local companies, but the promotions doesn't reflect a proportional salary increase.


  2. "Great environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kareo full-time (Less than a year)

    Pros

    Kareo is an excellent company that really focus on the work environment and making sure the employees are satisfied with the required needs to complete the job. I love working here!

    Cons

    It is not for everyone, it is really complex and not for the simple minded. If you are looking for a challenge here you have it! But trust me, it is worth it every second.

  3. "My Experience at Kareo so far..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support in San Jose, San Jose (Costa Rica)
    Current Employee - Customer Support in San Jose, San Jose (Costa Rica)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kareo full-time (More than 3 years)

    Pros

    Great environment and people to work with. Clear vision and goals. It really feels like we are all working as a team towards a common goal. Great benefits and a very humane management style.

    Cons

    Like in any other workplace, there are people looking to benefit and fulfill individual goals even if it means damaging the company or others and it is discouraging to see them succeed sometimes.

    Advice to Management

    Development of both Product and People is key.


  4. "Kareo review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Francisco, Heredia (Costa Rica)
    Current Employee - Customer Service Representative in San Francisco, Heredia (Costa Rica)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kareo full-time (Less than a year)

    Pros

    Very competitive salary, good incentives, amazing work environment.

    Cons

    Product is a little complex to understand


  5. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Francisco, Heredia (Costa Rica)
    Current Employee - Customer Service Representative in San Francisco, Heredia (Costa Rica)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kareo full-time (Less than a year)

    Pros

    Excellent salary for new hires.

    Cons

    The software is not that user friendly

    Advice to Management

    More floor support and help to new employees


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Heredia (Costa Rica)
    Current Employee - Customer Support Representative in Heredia (Costa Rica)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kareo full-time (Less than a year)

    Pros

    - great pay compared to other call centers
    - they're very considerate, patient and humane
    - they have realistic expectations
    - great incentive program to earn extra cash
    - great subsidies like childcare, fitness and transportation
    - free fruit every day
    -community environment

    Cons

    - no juicer or juices in Costa Rica
    - challenging learning curve


  7. "My opinion about Kareo as an employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative in San Jose, San Jose (Costa Rica)
    Current Employee - Customer Support Representative in San Jose, San Jose (Costa Rica)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Kareo full-time (More than a year)

    Pros

    The company is great for most things; the people around is awesome. We are given many benefits that other companies would never think of giving to their employees, like spare time during Christmas. There are many projects in which all employees are involved, no matter if you are a new employee or a senior, the company will always make you feel worthy and recognize your value at work, taking advantage of one's best skills. I have grown greatly at Kareo and I am encouraged every day to do good at work. I wouldn't want to say all the good things that I get by working at Kareo, I can say it is the best place I've been working at.

    Cons

    The Kareo system may show certain inefficiencies that may take weeks or months being resolved, and issues that may not be addressed in a short time frame. Definitely, the company's growth and the needs of many of our customers is a challenge for all of us. There are things I wish were working different but I have no suggestion to make it better, I think that Kareo could be associated with better partners.

    Advice to Management

    The employees that do their jobs efficiently must not be overloaded with work because they are good.... That turns efficient employees into exhausted ones. The people that is efficient at work must lead those who struggle to understand why a process is done certain way.

  8. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Heredia (Costa Rica)
    Current Employee - Anonymous Employee in Heredia (Costa Rica)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kareo full-time (More than 3 years)

    Pros

    Benefits, environment and management. Great place to work

    Cons

    Maybe improve the training program


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Specialist in San Jose, San Jose (Costa Rica)
    Former Employee - Support Specialist in San Jose, San Jose (Costa Rica)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kareo full-time (More than a year)

    Pros

    Kareo has an amazing work environment, with very open mind people to work with, the work environment will challenge you to learn an grow professionally.

    Cons

    You need to be willing to be challenge in many areas, to develop personally and professionally.


  10. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Heredia (Costa Rica)
    Current Employee - Anonymous Employee in Heredia (Costa Rica)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kareo full-time (Less than a year)

    Pros

    Great salary with amazing incentives

    Cons

    Not a hard work but challenging. A lot of information to learn in a short training.