Good But Could Be Better - Sales Support Associate J. Crew Employee Review

3.0
Oct 6, 2015
Recommend
CEO approval
Business outlook

Pros

I've gotten to work with lots of amazing people, the discount and great, and management is (generally) pretty good. You'll learn a lot about the retail world if you're open to it.

Cons

High associate & management turnover - which creates for a less than inspiring work environment. During longer shifts associates are supposed to have meal breaks and 15 minute breaks but I almost never get both. The J. Crew customer can sometimes be pretty demanding and rude. Also, the pay is too low for how much work you'll actually be doing - especially around the holidays.

Explore other reviews about J. Crew

5.0
Mar 12, 2026
Recommend
CEO approval
Business outlook

Pros

- Kept all promises made during interview. - good pay - great associate benefits and health insurance and PTO Healthy work environment

Cons

Sometimes traffic can be really slow so it was hard to meet my goals as a full-time stylist.

2.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Cons

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.

3
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