Year and a half later and still happy - Sales Support Associate J. Crew Employee Review

5.0
Mar 20, 2015
Recommend
CEO approval
Business outlook

Pros

The discount, lots of room for upward movement, supportive management, great community, perfect college job, keeps very open lines of communication from lower levels to upper. Of course the customers can get really crazy but all the managers at my store have always been very supportive and helpful of the employees.

Cons

retail hours, crazy customers, the hardest part about working in the retail stores is probably dealing with the random promos that are always going on and keeping on top of them. Retail hours are tough, not too many on-calls but the management has to give out some just in case they need more help.

Explore other reviews about J. Crew

5.0
Mar 12, 2026
Recommend
CEO approval
Business outlook

Pros

- Kept all promises made during interview. - good pay - great associate benefits and health insurance and PTO Healthy work environment

Cons

Sometimes traffic can be really slow so it was hard to meet my goals as a full-time stylist.

2.0
Jul 8, 2026
Recommend
CEO approval
Business outlook

Pros

Good time-off package. Holiday week off for office employees. Historically respected work-life balance and flexible working. Good employee discount and maternity leave.

Cons

C-suite pushing a mandatory 3 days in-office after 5+ years of boasting flexibility as a cornerstone of their employee benefits package. Lack of clear and thoughtful communication of this new policy was frustrating and disheartening as an employee. Leadership, starting with the CEO, is at an all-time low of the last 6 years of working in their corporate office. Horrifying to see how poorly initiatives are getting rolled out, likely getting pushed down from board of directors. Would anticipate a rough transition into the company if you choose to take a role replacing the dozens of employees possibly being forced to leave the company due to RTO.

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