You survived if you sucked up. - Customer Service Representative J. Crew Employee Review

3.0
Aug 16, 2021
Recommend
CEO approval
Business outlook

Pros

Health insurance was very good and I got 6 weeks vacation. The 6 weeks vacation is no longer offered.

Cons

After a while, you realized you were just a piece of meat. Some of the supervisors, had their favorites. It was better for a male if you had a male supervisor.

Explore other reviews about J. Crew

5.0
Mar 12, 2026
Recommend
CEO approval
Business outlook

Pros

- Kept all promises made during interview. - good pay - great associate benefits and health insurance and PTO Healthy work environment

Cons

Sometimes traffic can be really slow so it was hard to meet my goals as a full-time stylist.

2.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Cons

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.

3
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