Ready to jump ship - Customer Service Representative J. Crew Employee Review

- Kept all promises made during interview. - good pay - great associate benefits and health insurance and PTO Healthy work environment

Sometimes traffic can be really slow so it was hard to meet my goals as a full-time stylist.

There are a lot of talented, hardworking people at this company, which makes recent leadership decisions even more frustrating.

Communication around major organizational changes has been vague and inconsistent, leaving employees with significant uncertainty and little confidence in the direction of the business. Morale has declined considerably. Many employees feel that years of experience, performance, and institutional knowledge are being undervalued in favor of rigid policies and top-down decision making.