Pros
Colleagues and managers are very supportive, and there's a strong culture of understanding that you're still learning — making mistakes is seen as a natural part of the process. The customer service approach we follow is excellent. The company's location in Maadi, Cairo is convenient and accessible for most people. There's a sense of freedom — you don't feel like a robot just reading from a script. Instead, you're treated as a human who genuinely interacts with customers, which is rare in this field.
Cons
It would be great to have the option to work from home in Egypt. The salary is relatively low and needs to be increased. Transportation should be provided, especially for night shifts. The hiring process is very slow and involves too many steps — hopefully, it can be simplified in the future. The recruiters from the Asia team often give inconsistent information about job offers. It would be better if employee management was handled by the company itself, not an external agency.