Good programs and schedules, but lacking community feel - Costumer Service Agent IntouchCX Employee Review

3.0
Jun 28, 2026
Recommend
CEO approval
Business outlook

Pros

They offer several programs to work with, as well as schedules. The salary is ok, what you'd expect in a BPO industry

Cons

There's no sense of community; you don't feel valued at all if you're just an agent, since you can easily be replaced

avatar
IntouchCX Response
1d
Hello there, Thank you for sharing your honest feedback. We appreciate your positive comments about our programs and schedules. We're sorry to hear that you feel a lack of community and recognition. Your insights are valuable, and we are continually working to foster a more inclusive and supportive environment where every team member feels valued and connected. Please do not hesitate to reach out to our local HR department for further support. Thank you for being part of our team.

Explore other reviews about IntouchCX

1.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

Paycheck and computer provided by company.

Cons

Self managed. They blame employees or client for their ineptitude. Systems rigged against single mothers and foreigners.

See reviews by: Helpful|Rating|Date|All