Downward Spiral - Product Support Specialist Indeed Employee Review

SLT does not care about their employees, there is no accountability. There is no communication between departments. Essentially, product teams come up with products or tests, and basically do whatever they want without checking how it will impact other teams. Then CS/Sales are left scrambling to figure things out when clients complain. Products are always breaking, and rarely get fixed correctly if at all. The products have gotten so complicated that even employees don't know how things work, it's basically like tricking clients into spending more money because nobody understands the pricing. Policies are changed to force employees to have to sponsor their jobs, when previously they could do so for free. I worked at Indeed for 7 years before taking voluntary severance after their first round of layoffs. I worked in both CS and Product Support, as an individual contributor, Team Lead, and Manager. I witnessed the company decline in real time. It started off as one that truly cared about their mission of helping people get jobs. However, over the years the focus abruptly shifted to trying to monetize everything possible, introducing products before they are ready, and the business losing money by not listen to CS on what employers want/need from the product. There is a huge disparity between how CS and Sales are treated and compensated. This leads toward animosity as CS does the bulk of the work to maintain client relationships and are not compensated to reflect that. Some CS teams are allowed to work remotely, while most are forced to work a hybrid schedule in-office twice/week. The CEO regularly holds Q&A's where he sounds exasperated and annoyed to answer any question. Legitimate concerns are dismissed and ignored. If an employee leaves a "spicy" question (ie: uncomfortable question with actual stats and is well-phrased), they are spoken to by their manager about professionalism. You are not allowed to ask questions anonymously. There have been countless internal changes that don't make sense and then have to be reverted once Senior Leadership realizes that their direct reports were right all along. Bonus structure has changed for non-revenue generating teams, LTIPs have changed and gotten more complicated, annual merit increases are reduced and offered months later than in previous years. I will be amazed if they stay in business another five years.