We (Don't) Help People Get Jobs - Senior Client Success Specialist Indeed Employee Review

2.0
Jun 3, 2024
Recommend
CEO approval
Business outlook

Pros

Indeed had they typical perks of a tech company: Open PTO, 6 month parental leave, Hybrid work schedule, Great health insurance offerings, 401k contributions, RSUs, work/life balance. Offices offered snacks, barista, a catered lunch, and monthly happy hours. Salary was fair- could have been better, but could have been worse. Indeed offered some salary adjustments to some staff if they weren't making a certain threshold to meet the cost of living criteria in certain areas. Quarterly bonuses were a plus. In terms of Diversity, Equity, Inclusion & Belonging (DEIBG+), Indeed had many active groups and they felt fairly progressive in recognizing the needs of the groups. For those who were US based, the company offered relocation for those who needed gender affirming care if they lived in a state that was blocking it.

Cons

Indeed recently laid off ~1000 employees in a global restructuring in an effort to "simplify" the company. Not sure whose life is simpler because it certainly isn't for those who were laid off and/or those who weren't are left picking up the pieces. Metrics and the way metrics were kept changing every few quarters which was hard to keep up with. Once you got into a groove or developed a strategy, Indeed made a change and you had to come up with another plan. Client Success partnered with Account Executives on their books and helped to grow accounts and reduce churn, however, their quarterly bonuses were significantly lower than their AE counterparts. The product was changing and leadership did not listen to the feedback of client facing staff. Many clients were not happy with the changes that were being made. This led to a lot of refunds and the products being rolled back or discontinued after a few months (leading to more client confusion). Indeed had a lot of cutbacks in the past 2 years. Last year, offices served breakfast and lunch, but cut breakfast to save money. Additionally WFH stipends were discontinued for all employees. During the pandemic, company wide monthly mental health days were initiated for staff and those were discontinued at the end of 2023 (supposedly staff were taking enough PTO to justify this).

Explore other reviews about Indeed

5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits, great manager and mentor

Cons

nothing to state at the moment

4.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

I loved the talented people I worked with; I appreciated being appreciated; I loved helping employers hire; and I really thought this would be the company I retired from.

Cons

The company culture changed significantly after it became publicly traded; I didn't particularly care for how they handled layoffs; they didn't always act on the feedback they received; and they were slow to jump on the AI train.

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