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      Excellent Company; Bracing Some Change - Client Success Manager Indeed Employee Review

      5.0
      Dec 19, 2023
      Client success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - VERY flexible PTO (I miss it) - Supportive and collaborative leadership bench in CS - When available, tons of encouragement for internal career advancement - Specialist role is a great launchpad for those new to tech/SAS management, but have a great customer service background - Positive mission, that’s reinforced from top-down

      Cons

      - Product has struggled to find it’s footing after structural/pricing changes in 2022/2023; it’s to customer & internal pushback - Pay is uncompetitive for top performers - Relationship strain between CS/Sales

      Explore other reviews about Indeed

      5.0
      Jun 19, 2026
      Senior account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company to work for. Great place to advance your career.

      Cons

      Some micromanagment but as long as your on your pipeline you will be ok.

      4.0
      Jun 3, 2026
      Operations specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      I loved the talented people I worked with; I appreciated being appreciated; I loved helping employers hire; and I really thought this would be the company I retired from.

      Cons

      The company culture changed significantly after it became publicly traded; I didn't particularly care for how they handled layoffs; they didn't always act on the feedback they received; and they were slow to jump on the AI train.

      2
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