Fake - Client Success Specialist Indeed Employee Review

The CS department is not like the rest of the organization. You have to log out for bathroom breaks, snacks, lunch, etc. Your manager will ping you if you’re even 1 minute over on lunch. You will also get a ping if you’re in the bathroom for more than 5 minutes. Management is tone-deaf and regularly talks about how nice WFH is since they have more time with their families midday, while CS Specialists are getting berated on the phones back to back. Management desperately needs training on goal setting, psych safety, and avoiding burnout. Truly a horrific work environment. Not worth the significantly below industry average pay.