Good teammates, bad career growth, terrible salary - Customer Success Specialist Indeed Employee Review

2.0
Sep 1, 2021
Recommend
CEO approval
Business outlook

Pros

Classic tech benefits. CS teams seemed to be cohesive and get a long so that shows good culture emphasized from direct managers there.

Cons

Senior leadership is so far removed from the definition of a healthy salary and they make many excuses as to why they do not give healthy raises and make excuses as to why they do not want to open senior positions to promote individuals. The organizational relationship and set up between CS and Sales makes it easy for Sales to take advantage of CS and take the credit for the hard work that CS does for their Sales partners. Of course, CS also isn't "set up" to earn commission on the sales they help their Sales counterparts to make which is just wrong. After so many years of helping Indeed grow it's disappointing that they do not promote within from CS seasoned employees but hire less experienced job seekers at a cheaper price. Truly this job would be excellent for college graduates to get their experience and leave however, the job description requires more than 1 years of experience.

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Indeed Response
4y
Hi there, thank you for taking the time to share your feedback, and for your contribution to the company in your tenure with us. We’re glad you enjoyed the culture emphasized by direct managers while you were with us at Indeed. Having said that, we are disappointed to hear you were not satisfied with the compensation and opportunity for promotion within the Client Success team. We wanted to mention the process we go through for defining our salary ranges. We are open and transparent with our salary ranges for all roles up to Senior Director. Market rates are evaluated twice a year, and are adjusted as needed to remain competitive in each market we hire in. That said, base salaries are only one component of an employee’s total compensation. All full time employees are also eligible for quarterly bonuses based on performance and Restricted Stock Units (RSUs) of our parent company, Recruit, Open Paid Time Off, and various perks depending on your office. We really appreciate your feedback and will share it with the relevant teams. If you’d like to have a more confidential chat, please drop us an email at inside@indeed.com Thanks again.

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