I joined Indeed several years ago when it was not a well known company. Understanding that as a company has significant growth, it's going to change, I am still saddened by the direction Indeed is headed.
There are many reasons Indeed is a strong competitor in this industry; primarily being it's large share of traffic compared to it's competitors. I always loved sharing with my customers the many perks Indeed offers for free over it's competitors. However, in the past year or two, I've seen Indeed take the wonderful perks and monetize them. In addition, it seems that Indeed is also starting to use some of the pricing models as our competitors. While I understand some of the reasoning behind it, I feel like there are drastic changes that are so far from what Indeed was as a company and what we always said set us apart from our competitors.
Indeed always had two core products, resume and job for many years. In the past few years, they've rolled out so many product to dominate the market. However, this fast progression is concerning when things are rolled out too early, leaving customers unhappy and your support teams having to be the face of the company in messy situations.
I would love to see Indeed hire more experienced talent to help build a stronger foundation. Most of the higher level employees are in their positions because of the length of time they've been with the company, having luck with being in the right place at the right time, or due to favoritism. I think the company, especially the San Mateo office, can use a stronger foundation in hopes that this will help with retention. The turnover rate is extremely high which can be disheartening to a team when it's constantly losing team members. There seems to be a continuous cycle of team members leaving, causing the rest of the team to have a heavy workload while managers frantically try to hire quickly and train a new hire to help lessen the workload while their team is drowning. At some points in my career at Indeed, it became embarrassing to take on an account from someone who had left and introduce myself to a customer knowing they had probably gone through several CS members in a short period of time while we were back-filling the former rep's position.
I would also like to take the time to acknowledge the CS teams in San Mateo. While most are young - I would say that a majority of them work their butts off to do the best with whatever situation they're put in. My wonderful team members are what kept me at Indeed for as long as I did and was the sole reason that made it hard for me to leave. I would love to see the company make changes to their compensation. Especially for the Bay Area, Indeed is not competitive. We are constantly told that Indeed does market research and their compensation levels are competitive. I just don't see how this can be true. While they once used to negotiate salaries, it seems that starting a couple years ago they moved to a model where if you are going for X role, you can only make up to $X. One of the reasons I chose to leave was due to compensation. After being promoted a few times, I knew that based on their new salary model, I was already making above what the promoted role would offer - therefore, I really couldn't make any more money at Indeed. I know this because I saw this happen to many of my tenured colleagues. I think this may have changed shortly after I left, but it's hard to see them lose top talent by not being flexible and taking into consideration your experience and how much it would cost to have to hire externally, train someone and get them up to speed. I don't see how that can be cost efficient, especially when you're losing top talent with a significant knowledge base that is truly priceless.
