Beware! - Inbound Customer Service Representative InComm Employee Review

1.0
Aug 23, 2016
Recommend
CEO approval
Business outlook

Pros

Pay is some what decent, not very great though depending on experience, excessive OT, hour lunches. Work is easy to learn.

Cons

Training is SHORT AND RUSHED. Place feels like a jail. Extremely low moral. No job security. HIGH TURNOVER RATE! I REPEAT, HIGH TURNOVER RATE! HR is crappy. Time off.. ie (Sick leave, pto, unplanned time) pretty much non existent. Very unclear system. You get 8 occurrences, and they terminate you. Meanwhile being 1 minute late, is an occurence. Yea, bs right? We were told of a completely different point system in training only to get to the floor and realize those were lies. You cannot speak with your neighbors. Cameras are on you everywhere. You can't even so much as lean back in your chair or someone will come and tell you to stop. Not to mention the way the business is run. You're pretty lying to scammed customers about receiving lost money back. They'll never get it. They will just be entered into a never ending cycle of sending paperwork in order to make it seem as though they will. Team leads are never around for help. I didn't even last 90 days with this company before I was terminated. THIS JOB DOES NOT SEEM LONG TERM, ITS GREAT IF YOU NEED A JOB DESPERATELY BUT I ADVICE TO KEEP YOUR OPTIONS AND CONTINUE TO APPLY ELSEWHERE AS IT IS VERY LIKELY YOU WILL NOT LAST THERE.

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5.0
May 5, 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay, remote work, great coworkers

Cons

Maybe more room for growth

1.0
May 9, 2026
Recommend
CEO approval
Business outlook

Pros

You get to do multiple peoples jobs.

Cons

Little vacation time, bad 401k matching, 1-ish% raises yearly, everything is a rush. I’d invent a new phrase for this company: “macro-micro management.” Leadership constantly pushes arbitrary KPIs, and even when you meet or exceed them, performance is still judged subjectively based on management’s feelings rather than actual analytics or results. There’s a persistent culture of surveillance and criticism with very little constructive feedback or direction. It often feels like, “I don’t know what I want, but it’s not this.” Sales lacks clear strategy, marketing feels disconnected and uninspired, and morale across teams is extremely low due to turnover and frequent firings. Overall, the company environment feels unstable, poorly managed from the top down, and difficult to trust as an employee. I would not recommend working here. Full of “yes” people with no strategy.

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