Avoid - Senior Software Engineer HubSpot Employee Review

2.0
Feb 4, 2025
Recommend
CEO approval
Business outlook

Pros

- A stable paycheck - Solid health benefits - An opportunity to work alongside many talented and knowledgeable colleagues

Cons

- A significant number of middle managers lack a technical background, which can result in: inadequate support for engineering challenges, micromanagement, and difficulties when escalating issues. - Individual contributor growth and mentoring are limited; the competitive internal environment often emphasizes outperforming peers over collaborative development and onboarding. - Despite public commitments to diversity, many teams remain homogenous, and there is a perception that certain management practices foster an exclusive culture. - High turnover among experienced engineers, combined with a strong external recruiting pipeline, can lead to a focus on quick backfills rather than long-term career development. - New productivity tracking methods have been introduced frequently, and while feedback from engineers is acknowledged, changes are often met with mixed results. - Benefits have been scaled back in some areas (e.g., unlimited PTO is no longer available). - The departure of experienced engineers sometimes leaves teams responsible for maintaining legacy systems that are poorly documented and maintained, which can impact productivity. - A pronounced focus on rapid growth sometimes appears to come at the expense of building a supportive and sustainable company culture.

Explore other reviews about HubSpot

5.0
Apr 19, 2026
Recommend
CEO approval
Business outlook

Pros

Great place to build career, is generally able to pivot where change is needed

Cons

remote can be tough when first starting

1.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

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