It's just another BigCorp with less pay. - Anonymous employee HubSpot Employee Review

1.0
Jan 25, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Being able to work remotely from anywhere is a great perk. It's the only one left.

Cons

Career Opportunities - we used to value ourselves on our commitment to helping people grow in their careers. If you're anything less than Senior II, you could be laid off, so think twice about internal mobility unless you're moving from Senior <> Senior role, which isn't happening for people starting in their journey. -Comp & Benefits - HubSpot has always paid less than the industry for the same role/tenure positions, the 401k is capped at 4%, and they've cut a lot of benefits in the name of efficiency. The culture used to make up for it, but now, with the layoffs/re-org and performance culture, take the first better offer you can find on Comp & Benefits; we'll lay you off just like they will. Culture and Values - HubSpot used to be a wonderful place with amazing co-workers, a fantastic leadership team, and a true outlier in transparency and employee respect. All gone now. It's just another BigCorp. You'll say hello to and goodbye to many great co-workers and learn some things, but don't plan on it being a company you can retire at. DI&B - We let go of ~50% of that team. Probably enough said. Senior management - another BigCorp. The CEO tries to be relatable but comes off as stiff, tone-deaf, and completely uninspiring. She supported all of the over-hiring, refused (by omission) to give up bonuses or comp for her mistakes, and only cared about the stock price going up - BigCorp. WLB - It's hard to have WLB when layoffs pile up, and you have to assume the work of a few more people.

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HubSpot Response
2y
Hi, sorry to hear you're disappointed. I think being disappointed in the layoff last year is more than fair, and you're not alone in feeling that way. I think there are a lot of other reasons to be proud of this organization, but understand your perspective and appreciate you sharing it. -Katie

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Cons

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Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

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