Times are changing - Customer Support Specialist HubSpot Employee Review

1.0
Feb 27, 2023
Recommend
CEO approval
Business outlook

Pros

great colleagues, that makes up the entirety of the culture.

Cons

Still very poor pay, still doesn't cover employee health benefits 100% (like so many other companies) No longer unlimited PTO: Support was recently spoken to about a new metric that measures units of work per month. Now all performance reviews will be based on this primarily. This allows for up to five days off per quarter. Staff generally takes off more to account for burn out, but can no longer do this and still account for metrics. No more free books every month No more continuing education Asking staff to take more tickets on account of lay offs and increase need, staff is super burned out Asking staff to pick up slack on extra curricular activities while at the same time asking them to increase the number of tickets they are taking.

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HubSpot Response
3y
Thanks for the feedback-unfortunately doesn't sound like there's much you enjoy about your current role, which is a bummer to read/hear. Appreciate you sharing your thoughts candidly, Katie

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5.0
Apr 19, 2026
Recommend
CEO approval
Business outlook

Pros

Great place to build career, is generally able to pivot where change is needed

Cons

remote can be tough when first starting

2.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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