Lack of growth for Success and Support Departments - Senior Customer Support Specialist HubSpot Employee Review

2.0
Feb 10, 2023
Recommend
CEO approval
Business outlook

Pros

- Autonomy - Company Culture - Great Perks - Solving interesting problems

Cons

- Do not reward performance in Support Department - Internal mobility is not common out of department - Low ceiling (hit you salary cap after 1 year in role) - Would not recommend to anyone wanting to advance their career in any other department other than Support.

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HubSpot Response
3y
Thanks for the feedback-this is a tough one because Support has the highest internal mobility velocity of any role at HubSpot. With that said, I know that folks who had specific moves or timelines in mind can get frustrated, so heard and understood that we have to keep improving here. Thanks for the feedback and sorry to hear you didn't have a great mobility experience here. -Katie

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