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      HubSpot

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      HubSpot reviews

      Great place to learn and grow - Customer Success Manager HubSpot Employee Review

      4.0
      Jul 22, 2015
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The company recently went public, so we're in a period of very high spirits and energy. HubSpot is definitely on a trajectory toward world domination in marketing automation. I have never encountered a HubSpotter that I really didn't like. We do a great job recruiting, hiring and maintaining a positive culture. (By that, I mean the type of person we hire and the way they behave in the work place is very constructive, transparent and hardworking.)

      Cons

      Like many people, I wake up from time to time questioning, "what do I want to do when I grow up?" So, I turn to our internal job board and scan open opportunities. If I don't find one that strikes my interest that day, I feel a little defeated. I don't think this is a pervasive issue, nor uncommon to other companies. It is clear that HubSpot is focused on a particular market segment and if you are working on the fringes of that segment, it can feel a little marginalizing to realize your mission is not the core HubSpot mission.

      avatar
      HubSpot Response
      10y
      Thanks for the feedback, this is really helpful. With regard to growth, as you said, we made a few big investments the past few months and have more planned for the next six months, so I hope you'll see additional improvements on how we can continue to innovate here. In the interim, my best advice to you would be that often the best jobs at HubSpot aren't listed on the jobs board yet because they don't exist until employees advocate to create them for themselves based on a business case or need, so think of the board as a helpful starting point, but not an end game for what your options are internally. Happy to chat in person on this and incorporate your ideas in what we are rolling out over the next six months if you're interested in doing so! -KB

      Explore other reviews about HubSpot

      5.0
      Apr 30, 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      HubSpot is a great product especially with all the addons

      Cons

      Need better training into each hub.

      2.0
      May 22, 2026
      Individual contributor
      Recommend
      CEO approval
      Business outlook

      Pros

      The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

      Cons

      Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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