Be as successful as you want - Anonymous employee HubSpot Employee Review

5.0
Jun 11, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

* Empowered and enabled to make huge mistakes or earn huge wins. * Amazing people who bring positive attitudes to work day in and day out. Intelligent, hardworking, friendly, and outgoing. * You will be doing work every day that matters and helps the companies bottom line. The sense that everyone is pulling in the same direction (up and to the right). * All the perks: vacation policy, free beer, free snacks, 5 year sabbatical game room, food trucks, cookie days, and there's little surprises and fun days happening all the time. * A company that realizes you need to spend to grow. We're always able to try new technology and software if we can demonstrate the value added via POC. * You don't hear "no" here very often - its better to try things and 'fail fast' (as long as you have a rollback plan!)

Cons

* Empowered and enabled to make huge mistakes or earn huge wins. <-- This isn't for everyone. For some people its scary, and paralyzing when you don't know where to start because your direct manager isn't telling you exactly what to do. * You will often find that you didn't get to what you wanted to work on during a particular day because something comes up and throws you all off course - you need to both be able to switch gears very rapidly, and not be bothered by it. * A lot of people think HubSpot is fun, and hip because we have beer etc. - but take a walk around the office after 6 or 7 pm any night, or even on a weekend and there will be plenty of people here (young and old, senior and entry level) working their @$$ off to carve our a career for themselves or help the company get to the next level. Let me be very clear about this: At HubSpot, I'm the happiest I've ever been at a job but I've also done the most work I've ever done at a job.

Explore other reviews about HubSpot

5.0
Apr 30, 2026
Recommend
CEO approval
Business outlook

Pros

HubSpot is a great product especially with all the addons

Cons

Need better training into each hub.

1.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

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