Toxic Culture - Software Engineer HubSpot Employee Review

1.0
Feb 27, 2022
Recommend
CEO approval
Business outlook

Pros

- Good and plentiful engineer tooling. Makes very high engineering productivity possible - Decent benefits

Cons

Depending on what part of the company you land in, the codebase may be quite legacy, unstable, and loaded with messy inheritance. Company culture expects you to be constantly eager to go the extra mile for every little thing and that plus the "always-on" expectations from being remote/flexible can have you consistently working long hours and having to be available on weekends, in the evenings, middle of the night, etc. I got stuck working on something I really didn't enjoy, but I didn't feel comfortable expressing that I hated that work due to aforementioned points about company culture and that made it miserable to show up to work and be productive. Eventually was terminated without notice. No PIP and no conversations with my skip-level manager leading up to it even. Was never communicated to me clearly that my employment was at stake and was let go with minimal severance.

Explore other reviews about HubSpot

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance Lovely colleagues Good salary pay out

Cons

Disruptions of ai - Saaspocalypse How the company pivot in the next 1-2 years will be crucial

1.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

See reviews by: Helpful|Rating|Date|All